Introduction
probet88 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all users ("you", "your", "Member") who access or interact with probet88.cam. This Privacy Policy ("Policy") sets out how we collect, use, store, disclose and safeguard personal information in connection with your use of the probet88 platform, including its sports betting information, live casino guidance, payment documentation and account management features.
This Policy applies to all registered Members and visitors regardless of the device or method used to access probet88. It should be read alongside the probet88 Terms & Conditions and Responsible Gambling Policy, both of which are accessible through the main navigation.
By registering an account with probet88 or by continuing to use the Platform after this Policy has been communicated to you, you acknowledge that you have read and understood its contents. If you disagree with any part of this Policy, you should discontinue use of the Platform and may request account closure through our support channel.
Malaysian users: Malaysia's Personal Data Protection Act 2010 (PDPA) establishes obligations for the processing of personal data in commercial transactions involving Malaysian data subjects. While probet88 operates under international licensing, we apply data handling standards that are broadly consistent with widely adopted data protection principles, including transparency, purpose limitation and data minimisation.
Definitions
The following terms carry the meanings set out below throughout this Policy unless context requires otherwise:
- "Personal Data"
- Any information that identifies or can reasonably identify a living individual, including name, contact details, financial identifiers and device information.
- "Processing"
- Any operation performed on Personal Data, including collection, storage, use, disclosure, erasure or any combination thereof, whether automated or manual.
- "Data Controller"
- probet88, which determines the purposes and means by which your Personal Data is processed.
- "Data Processor"
- A third party that processes Personal Data on behalf of probet88 under a contractual arrangement, such as a payment gateway or KYC service provider.
- "KYC"
- Know Your Customer — the identity and age verification process applied to Member accounts, which may include document checks and biometric comparison.
- "Cookies"
- Small text files placed on your device by the probet88 Platform to recognise returning users, maintain session state and collect aggregated usage analytics.
- "Sensitive Data"
- A sub-category of Personal Data that warrants heightened protection, including identity document details, payment instrument numbers and responsible gambling self-assessment responses.
Data We Collect
probet88 collects Personal Data in several ways: directly from you during registration and account management; automatically through your use of the Platform; and, where necessary, from third-party verification and payment services.
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID number | Provided by you; KYC verification partner |
| Contact Data | Email address, phone number, residential address (city/state, e.g. Kuala Lumpur, Penang) | Provided by you at registration |
| Financial Data | Payment method type (Touch 'n Go eWallet, Boost, Maybank, CIMB, USDT TRC20), deposit/withdrawal history, transaction references | Provided by you; payment processor |
| Account Data | Username, encrypted password, account tier, betting history, bonus usage | Generated through Platform use |
| Device & Technical Data | IP address, browser type, operating system, session duration, referring URL | Collected automatically via cookies and server logs |
| Responsible Gambling Data | Self-exclusion requests, deposit limit settings, session time limit configurations | Provided voluntarily by you |
| Communications Data | Support ticket content, live chat transcripts, email correspondence | Provided by you when contacting support |
We do not collect or retain complete payment card numbers. Where card data is involved in a transaction, it is processed entirely by the relevant third-party payment gateway. probet88 retains only a transaction reference and masked payment identifier for record-keeping purposes.
Data Processing & Purposes
probet88 processes your Personal Data strictly for the purposes described in this Policy. We apply a data minimisation principle — collecting only what is reasonably necessary for each stated purpose — and do not use your data for purposes that are materially incompatible with those listed below.
- Account creation and authentication: To establish, verify and maintain your probet88 Member account, including KYC age and identity verification required for players aged 21 and above.
- Service delivery: To provide access to sports betting markets, live casino games, payment processing, promotional campaigns and customer support.
- Payment processing: To facilitate deposit and withdrawal transactions using supported Malaysian payment methods including Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, DuitNow, FPX and USDT TRC20.
- Fraud prevention and security: To detect, investigate and prevent fraudulent activity, money laundering, account compromise and Terms violations.
- Legal and regulatory compliance: To satisfy record-keeping, anti-money laundering and know-your-customer obligations under the Platform's international licensing framework.
- Responsible gambling: To implement and record deposit limits, session time restrictions and self-exclusion arrangements requested by Members.
- Platform analytics and improvement: To analyse aggregated, anonymised usage patterns and improve Platform performance, navigation and content quality.
- Marketing communications: To send promotional notifications about bonuses, new features or events to Members who have not opted out of marketing communications. You may opt out at any time by contacting support.
Legal Basis for Processing
probet88 processes Personal Data on one or more of the following legal bases, depending on the nature of the processing activity:
- Contractual necessity: Processing required to fulfil the Terms & Conditions you accepted at registration, including account management, payment processing and service delivery.
- Legitimate interests: Processing that serves probet88's reasonable operational interests — such as fraud detection, platform security and analytics — where those interests are not overridden by your fundamental rights and freedoms.
- Legal obligation: Processing required to comply with applicable laws, regulations or lawful orders, including anti-money laundering checks and court-mandated disclosures.
- Consent: Where processing is not otherwise justified above, we will request your specific, informed consent — for example, for optional marketing communications. Consent may be withdrawn at any time without affecting prior lawful processing.
Data Sharing & Disclosure
probet88 does not sell, rent or trade your Personal Data to unaffiliated third parties for their independent marketing purposes. We may share your Personal Data with the following categories of recipients under appropriate contractual and confidentiality safeguards:
- Payment processors and financial institutions: Gateways handling Touch 'n Go eWallet, Boost, Maybank, CIMB, FPX, DuitNow and USDT TRC20 transactions require transaction and identity data sufficient to process or reverse payments.
- KYC and identity verification providers: Third-party document verification services that authenticate your identity and age as part of the probet88 account approval process.
- Fraud detection and security services: Service providers that analyse transaction patterns and access behaviour to identify potential fraud or account compromise.
- Technology and hosting partners: Infrastructure providers (server hosting, content delivery, database management) that process data solely to support the operation of the probet88 Platform.
- Legal and regulatory authorities: Law enforcement agencies, courts, licensing bodies or government authorities where disclosure is required by law or a binding legal process. probet88 will notify affected Members of such requests where legally permitted to do so.
- Business restructuring: In the event of a merger, acquisition or sale of the probet88 business or its material assets, Personal Data held may be transferred as part of that transaction, subject to equivalent privacy protections.
All third-party Data Processors engaged by probet88 are required to process Personal Data only in accordance with our documented instructions, maintain appropriate technical and organisational security measures, and not sub-process data without prior authorisation.
Cookies & Tracking Technologies
probet88 uses cookies and similar technologies (including local storage and session identifiers) to operate core Platform functionality and to gather aggregated analytics. By continuing to use the Platform with default browser settings, you consent to the placement of these cookies in accordance with this Policy.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, authentication tokens, security identifiers. Cannot be disabled without breaking core functionality. | Session / up to 24 hours |
| Functional | Language preference, display settings, session time reminders for responsible gambling features. | Up to 30 days |
| Analytics | Aggregated, anonymised page-view data used to understand popular content and navigation patterns. No individual-level profiling. | Up to 13 months |
You may control cookie settings through your browser's privacy or storage controls. Disabling strictly necessary cookies may prevent the Platform from functioning correctly, including Account login. probet88 does not place third-party advertising cookies or tracking pixels for the benefit of external advertisers.
Data Retention
probet88 retains your Personal Data for as long as is reasonably necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required by applicable law or our licensing obligations.
- Active account data: Retained for the lifetime of your probet88 account and for a minimum of five (5) years following account closure, in accordance with standard anti-money laundering record-keeping requirements.
- Transaction records: Deposit, withdrawal and betting histories retained for a minimum of five (5) years following each transaction.
- KYC documentation: Identity verification records retained for a minimum of five (5) years following account closure or the most recent KYC review, whichever is later.
- Support communications: Live chat transcripts and email correspondence retained for up to three (3) years following the resolution of the relevant issue.
- Analytics data: Aggregated, anonymised analytics data may be retained indefinitely as it does not constitute Personal Data.
- Self-exclusion records: Records of self-exclusion requests are retained for the duration of the exclusion period and for five (5) years thereafter to prevent inadvertent re-admission during a cooling-off period.
When data is no longer required and no legal retention obligation applies, probet88 will delete or irreversibly anonymise it using industry-standard methods.
Security Measures
probet88 implements technical and organisational security measures proportionate to the risk presented by our processing activities. These measures are reviewed and updated periodically in response to the evolving threat landscape.
- Transport Layer Security (TLS/HTTPS) encryption for all data transmitted between your device and the probet88 Platform.
- Encryption of sensitive Personal Data fields at rest, including password hashes (using adaptive one-way functions) and financial identifiers.
- Access controls limiting Platform staff access to Personal Data on a strict need-to-know basis, with privileged access subject to audit logging.
- Periodic security assessments and vulnerability reviews of Platform infrastructure.
- Incident response procedures to detect, contain and report data security incidents within an appropriate timeframe.
No transmission of data over the internet and no storage system can be guaranteed to be 100% secure. While probet88 applies reasonable technical safeguards, you are also responsible for maintaining the security of your own account credentials. Never share your probet88 password, one-time password or payment verification codes with any third party.
International Data Transfers
As a platform operating under international licensing, probet88 may store and process your Personal Data on servers or through service providers located outside of Malaysia. Where such transfers occur, probet88 takes reasonable steps to ensure that an adequate level of protection is applied to your data, including:
- Contractual safeguards with Data Processors specifying data protection obligations equivalent to those described in this Policy.
- Preference for hosting and processing partners located in jurisdictions with broadly recognised data protection standards.
- Technical controls limiting the volume of data transferred to that strictly necessary for the contracted service.
By using the probet88 Platform, you acknowledge that your Personal Data may be transferred to, and processed in, jurisdictions outside Malaysia. probet88 does not transfer data to unrelated third parties in foreign jurisdictions for purposes not described in this Policy.
User Rights
Subject to applicable law and probet88's legal obligations, you have the following rights in respect of your Personal Data held by probet88. To exercise any of these rights, contact us at [email protected] with sufficient detail to identify your account and the specific right you wish to exercise.
- Right of Access: You may request confirmation of whether probet88 holds Personal Data about you, together with a copy of that data and information about how it is used.
- Right of Rectification: You may request that inaccurate or incomplete Personal Data be corrected without undue delay. Members are encouraged to keep their account profile details current.
- Right of Erasure: You may request deletion of your Personal Data where it is no longer necessary for the purposes collected, you withdraw consent (where consent was the basis), or processing was unlawful. This right does not apply where retention is required by legal obligation.
- Right to Restrict Processing: You may request that probet88 limit the use of your Personal Data in certain circumstances — for example, while accuracy is being contested.
- Right to Data Portability: Where processing is based on consent or contract and carried out by automated means, you may request a copy of your data in a structured, commonly used, machine-readable format.
- Right to Object: You may object to processing carried out on the basis of legitimate interests, including direct marketing. Where you object to marketing, probet88 will cease such communications promptly.
- Right to Withdraw Consent: Where processing is based solely on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
probet88 will respond to verified rights requests within a reasonable period. We may ask you to verify your identity before processing a request. Some requests may be declined where they conflict with legal retention obligations or the rights of other parties.
Minors
probet88 strictly prohibits access to gambling features by persons under the age of 21. The Platform does not knowingly collect Personal Data from individuals under 21 years of age. If probet88 becomes aware that Personal Data has been collected from a person under the minimum age, that data will be deleted and the associated account will be permanently closed without refund of any deposited funds.
Parental responsibility: Adults in Malaysia who share devices with minors are responsible for preventing underage access to probet88 and similar platforms. We recommend using device-level parental controls and ensuring that probet88 login credentials are not accessible to persons under 21 years of age.
Third-Party Services
The probet88 Platform may reference or integrate with third-party payment services including Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, DuitNow, FPX and USDT TRC20 network providers. Once you leave the probet88 interface to interact with a third-party payment gateway or service, that party's own privacy policy governs the processing of your information.
probet88 is not responsible for the privacy practices, security measures or data handling of third-party services. We recommend reviewing the privacy policy of any third-party service before submitting personal or financial information through their interface.
Policy Amendments
probet88 reserves the right to amend this Privacy Policy at any time. Material changes will be communicated to active Members by email or by a prominent on-Platform notice prior to the change taking effect. The "Last reviewed" date at the top of this page will be updated to reflect the most recent revision.
Your continued use of the probet88 Platform after an updated Policy has been communicated constitutes your acceptance of the revised terms. If you do not accept the changes, you should cease using the Platform and may request account closure through our support channel.
Contact Us
If you have any questions, concerns or complaints regarding this Privacy Policy, or if you wish to exercise any of your data rights, please contact the probet88 data support team through the following channel:
Support & data enquiries: [email protected]
Availability: 24 hours a day, 7 days a week.
Response target: Data rights requests are acknowledged within 2 business days and fulfilled within 30 days, or within any shorter period required by applicable law.
When submitting a data rights request, please include your registered account username or email address, a description of the right you wish to exercise, and sufficient identification information to allow probet88 to verify your identity securely.